Disclaimer

We sell artisanal food cultures (kombucha, kefir, sourdough) and accessories related to their consumption and preparation.


General

We are committed to give the most accurate information on our website and give the same commitment to our culture production. We are a small home-based company, producing artisanal food cultures and ferments, which purpose is to naturally help adding probiotics to the daily diet of our clients. As those are natural and “living” products, they might visually vary from the product pictures. We do our best to maintain the highest level of hygiene and we do manipulate our products with highest care. Temperature, slight differences in the raw materials used, and many other variables might affect our products. The way our customers manipulate the products upon reception, the hygiene level as the new environment our products arrive to, could disturb their productivity and efficiency. If questions arise or if you feel uncertain how to treat the cultures, please do contact us! Remember that we are here to support you. Our goal is to help you adopt our cultures and make them a part of your daily routine.

To ensure the highest success, please activate your products upon arrival!

The products are not sold as medical prescription and all information on this website has been obtained by searching and reading on the internet over the years. We are not citing neither copying any source as this is a summary of what we have learned and remembered from reading many websites. Please contact us if you have any questions or comments (info@scobyandfriends.com)


Returns and refunds

We cannot guarantee a fix result from our products and therefore cannot offer you a refund in case of a result failure. Nevertheless, if any problem appears with your cultures within the week (7days) following the reception of your order, please send us detailed pictures and a description of the problem encountered. We will either help you or, if needed, exchange the goods.


Payment information

During the checkout phase and right before confirming the order there are several payment possibilities. Currently (as of December 2019) we accept the following payment methods.

  • Direct Bank Transfer: If you choose this method, you will receive payment information (IBAN, Swift/Bic Code) after you have placed your order. Please note that the processing of your order will only commence once your funds have cleared in our account.
  • PayPal: You can use your PayPal account to immediately pay your order.
  • Credit Card (Stripe): You can use your credit card (Visa, Mastercard or American Express) to immediately pay your order. Note that this payment method is handled by Stripe.

Copyright

We own all pictures on this website, except from those used for our partner products or if noted so. The pictures posted on the website do not all depict the products in their final state. Most of them are artistically modified. If you wish to use any of our contain or link it, please feel free to contact us on info@scobyandfriends.com


Owner and legal form

The company scoby&friends by Kuenzler is owned by Gabrielle Künzler, Im Loo 9, 9553 Bettwiesen, Switzerland.

scoby&friends by Kuenzler is a registered sole proprietorship company in the Swiss canton of Thurgau.


Contact

info@scobyandfriends.com


VAT

According to Swiss law, scoby&friends is not subject to VAT. The invoices therefore do not contain VAT. Should this fact change in the future, we will inform and adjust the prices accordingly.